Frequently Asked Questions
Everything you need to know about bringing the five-star experience home.
What makes Hotel Collection products different from standard retail bedding?
Our products are engineered to meet the rigorous standards of luxury hospitality, featuring higher thread counts, long-staple cotton, and reinforced stitching designed for maximum comfort and durability.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for those who need their luxury essentials sooner.
What is your return policy for linens and scents?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that for hygiene reasons, opened bedding and used fragrance oils cannot be returned.
Do you offer international shipping?
Yes, we ship our premium collections worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically during the checkout process.
How do I care for my Hotel Collection towels and robes?
To maintain plushness, we recommend machine washing in cold water with mild detergent and tumble drying on low heat. Avoid bleach and fabric softeners, as they can damage the fibers and reduce absorbency.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.